Enterprise ServiceNow · Governance, Risk & Portfolio · Expanding into AI

James Ridgeway

Enterprise Technology & Governance Consultant/Project & Portfolio Leader

Two decades bringing governance, risk, and delivery to complex enterprise technology — ServiceNow GRC/IRM, CMDB, and portfolio management — now extending that discipline into responsible AI governance.

Core discipline 2026

Governance & control
of the estate

The discipline I've spent two decades on — knowing what you own, mapping risk to control, and proving it — across the estate, and now extending to AI.

01ServiceNow GRC/IRM — risk, policy, compliance & audit
02CMDB & asset inventory — the single source of truth
03AI governance — the emerging frontier (NIST AI RMF, EU AI Act)
20+
Years Enterprise IT
9+
Years ServiceNow
15yr
CMDB & Asset Mgmt
5×
ServiceNow / PM Certs
00 — Profile

Governance and control of complex estates — now extending to AI.

I'm a ServiceNow and enterprise technology consultant specializing in GRC / Integrated Risk Management (Risk & Compliance), CMDB/Asset Management, and Strategic Portfolio Management (SPM), backed by 20+ years across IT operations, business-process automation, and large-scale program delivery.

I've led implementations for large and mid-size organizations — architecting end-to-end solutions, governing vendor relationships, and translating executive strategy into delivered outcomes. My background runs the full arc: data-center migrations, PMO design, SPM and portfolio governance, and CMDB/CSDM architecture.

That arc points naturally forward. AI governance is the newest estate that needs the oldest discipline — inventory, control, risk, and accountability. I help organizations bring that structure to the AI they're racing to deploy, on the platform they already trust.

"Knowing what you own and proving you control it isn't legacy IT hygiene — it's the foundation of responsible AI."

How I work
Strategy to deliveryExecutive facilitation through to configured, validated, documented solutions.
Governance-firstData governance, accountability, and control built in — not bolted on.
Knowledge transferTeams left able to run, extend, and own what was delivered.
Vendor-fluentBest-practice migrations across platforms, tools, and partners.
01 — Focus Areas

What I help organizations get right.

Lead practice · Available now
F-01 · Proven Depth

ServiceNow GRC / Integrated Risk & Governance

Risk, policy, compliance, and audit on ServiceNow IRM/GRC — mapping process and policy to controls and standing up the structure that makes complex, regulated environments auditable and resilient. Backed by hands-on SOX compliance gap analysis and remediation, with ServiceNow CIS-Risk & Compliance certification in progress.

ServiceNow IRM / GRCRisk & ComplianceSOX CompliancePolicy & AuditData Governance
Forward focus
F-02 · Emerging Practice

Responsible AI Governance & Risk

Extending two decades of governance discipline to the AI estate — inventories, risk frameworks, and controls that turn AI principles into running governance, on ServiceNow IRM and AI Control Tower. AIGP (AI Governance Professional) in progress.

NIST AI RMFEU AI ActISO 42001AI InventoryAI Control Tower
F-03 · Proven Depth

CMDB / CSDM & Asset Management

CMDB architecture and integration, CSDM service mapping, Discovery and Business Service Mapping, and ITAM (HAM, SAM, SAM Pro) — with data governance and accountability across the platform. ~15 years deep.

CMDBCSDMDiscoveryITAM / HAM / SAM
F-04 · Proven Depth

ServiceNow SPM / ITBM

Strategic Portfolio Management end-to-end: Innovation, Demand, Resource, Project & Portfolio Management, and Alignment Planner / Strategic Planning Workspace — delivered with Agile 2.0 and SAFe.

Strategic PlanningDemand & ResourcePPMPerformance Analytics
F-05 · Proven Depth

Program & Portfolio Delivery

PMO design, program and project management, and executive facilitation — from data-center migrations to platform cutovers — using Agile, SAFe, and PMI methodologies across the full PPM tool stack.

PMO DesignAgile / SAFeMS Project / ClarityAzure DevOps / JiraSmartsheet / Monday
02 — Selected Experience

Delivered for the enterprises that can't get it wrong.

2025 — 2026
PSM Partners
ServiceNow CMDB Architect
Architected data integrations into ServiceNow's CMDB, designed the import and data-management processes, ran validation testing, and delivered the solution runbook with full client knowledge transfer.
2024 — 2025
Aegon
ServiceNow SPM Business Analyst
Shaped a global Agile & SAFe SPM implementation — built business-case templates across business units, defined data separation and SPM workspace strategy, and led executive and technical workshops.
2024
Dell
ServiceNow CMDB / CSDM
Finalized an enterprise CMDB implementation and introduced CSDM, integrated multiple data sources via Integration Hub, established data governance, and built CMDB management dashboards.
2023
BJC Healthcare
ServiceNow SPM Analyst
Delivered the Strategic Planning Workspace end-to-end, defined PPM vs. strategic-planning usage, architected roadmaps and portfolio plans, and configured PMO dashboards with Performance Analytics.
2022 — 2023
Bank of America
ServiceNow Analyst
Led a multi-product proof of concept (CMDB, ITOM, Asset, Change/Release, SPM) and a full gap analysis for migration from BMC Remedy, Mulesoft, Flexera, and Jira under banking governance and regulatory standards.
2022
Raytheon Technologies
ServiceNow SME · PM / BA
Planned and executed migration of a vendor-managed instance to an internally managed one — across ITSM, ITAM (HAM/SAM Pro), FSM, and SPM — including cutover roadmap, UAT scripts, and asset-team enablement.
2021 — 2022
Centene Technologies
ServiceNow SPM / ITBM SME
Implemented Innovation, Demand, Resource & Portfolio Management as an end-to-end proof of concept, built custom reporting for demand and resource teams, and ran knowledge transfer to the PMO.
2022 — 2023
Thirdera
Business Consultant
Delivered an Alignment Planner Workspace proof of value end-to-end — SOW use cases and user stories, design workshops, architecture, and process documentation.

Earlier: Senior delivery and consulting roles at Ocean Network Express, CloudPires, Masonite, Sabre, En Pointe, and NWN — ServiceNow implementations, PMO design, SOX compliance remediation, and enterprise data-center and cloud migrations since 2013. Full history on request

03 — Credentials

Certified across the stack that matters.

2026
ServiceNow CIS-SPM / ITBMCertified Implementation Specialist
2020 / 2026
ServiceNow CSACertified System Administrator
2020
Certified Scrum MasterCSM
2016
ITIL FoundationsIT Infrastructure Library
2015
PMP Training (PMBOK v5)PMI member in good standing
B.S.
Electronics Engineering TechnologyDeVry University

Let's bring control to what's complex.

Whether it's a ServiceNow SPM or CMDB engagement, an AI governance program, or a portfolio that needs structure — I'm open to consulting work and select full-time roles.